A client diary documents experiences and opinions of clients and patients
A client diary is a tool used to gain a detailed understanding of the experiences and opinions of clients and patients regarding healthcare.
Of interest to:
- researchers
- patient organisations
- client organisations
- care and welfare staff
- informal carers
Recommended for:
- Summarising experiences, opinions and comments of clients and patients. This method shows what they think of a service or amenity.
Advantages:
- improves care
- reminder for clients and patients during consultations
- holds up a mirror to healthcare providers
- brings about behavioural changes in healthcare providers, clients and patients
- provides support to patients, caregivers, relatives.
How the client diary works
Clients and patients must keep a diary for at least one week about their experiences with a service or amenity. You will then analyse the diaries. The outcomes can be used in panel discussions.
The diary can include personal emotional thoughts on:
- the experience of being ill
- the attitude of healthcare professionals
- environmental factors
Files
Dagboekmethode in Het Netwerkberaad Norschoten (Zorgvoorbeter.nl) (in Dutch)
(Diary method in the Norschoten network meeting)
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Background
Zorgorganisatie Norschoten, a healthcare organisation in Barneveld, used the tool as part of its method for getting to know its clients. In this way, Norschoten ensures that their clients’ lives resemble their lives at home as much as possible.